• Knowledge and information management: including strategic development for professional knowledge services in health and social care
  • Publishing: electronic and print, including communications planning, information architecture, commissioning, content development and editorial management.  
  • E-learning: including strategic development for academic and vocational learning.

Research and evaluation

  • Online surveys, from initial scoping to design, authoring and implementation
  • Telephone interviews, including semi-structured interviews and telephone surveys; transcription services
  • Case study design and implementation
  • Qualitative and quantitative analysis and report authoring

Writing and content services

  • Print and online writing skills, including mainstream journalism and technical writing in the health and social care fields.  
  • Usability and accessibility: all aspects of user-focused design for print and online media, including accessibility for disabled users. 

Project management 

  • Including research design, budgeting, scheduling, sub-contracting, production liaison and editorial management.