National Skills Academy for Social Care

Soft skills guidance for direct employers and their PAs


Personalisation and self-directed support in the care sector mean increasing numbers of people are directly employing personal assistants (PAs) to help with personal care. For many employers and many PAs this is a new role, and one in which good communication skills are essential.

The then newly established National Skills Academy for Social Care commissioned an accessible guide to the soft skills needed for an effective employer/PA relationship. The guide was aimed at both employers and PAs, and covered a range of employment situations such as recruitment, induction and performance management.