Soft skills guidance for direct employers and their PAs

2009 ongoing

Personalisation and self-directed support in the care sector mean increasing numbers of people are directly employing personal assistants (PAs) to help with personal care. For many employers and many PAs this is a new role, and one in which good communication skills are essential.

The newly established National Skills Academy for Social Care has commissioned an accessible guide to the soft skills needed for an effective employer/PA relationship. The guide will be aimed at both employers and PAs, and cover a range of employment situations such as recruitment, induction and performance management.

The guide will be published in 2010.